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We recommend gentle cold hand washing or green dry cleaning. Always lay flat to dry out of direct sunlight to preserve fibers and vibrant color integrity.
Pre-orders ship on a priority queue within 2 business days of the release date stated on the product page. You will receive real-time SMS tracking updates.
Yes! All duties and taxes are calculated and paid at checkout (DDP), ensuring zero surprise fees upon arrival anywhere across Europe, Asia, and the Americas.
Absolutely. Use our instant online exchange portal to reserve your replacement size or shade immediately before returning your original piece.
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Yes, our clean beauty formulas are tested across all Fitzpatrick skin types I through VI, non-comedogenic, and infused with soothing peptides to calm reactive skin.
Every purchase includes two complimentary deluxe tester sachets so you can evaluate the match in natural daylight before breaking the seal on your full-size bottle.
You can modify your address within 60 minutes of placing your order through your customer portal or by texting our live VIP assistant directly.
Yes, our physical gift cards are laser-etched onto recycled brass plaques and presented in a velvet pouch with your custom handwritten message.
Still have a question? Our concierge team responds in under 15 minutes.
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