CUSTOMER CARE & GUIDES
Frequently Asked Questions
Find answers about our ethically crafted garments, sizing recommendations, and worldwide shipping policies.
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We prioritize 100% certified organic cotton, recycled cashmere, and responsibly harvested mulberry silk. Each piece is designed for longevity and timeless elegance.
Our silhouettes are tailored with a true-to-size modern fit. Check our interactive size guide on each product page or reach out to our VIP styling team for personalized fit recommendations.
We offer complimentary express shipping on orders over $150 and hassle-free 30-day returns with pre-paid return labels included inside every luxury unboxing package.
Yes, 100% of our beauty and cosmetic formulas are Leaping Bunny certified cruelty-free, paraben-free, dermatologist-tested, and formulated without synthetic fragrances.
ATELIER SUPPORT
VIP Concierge & Inquiries
Everything you need to know regarding bespoke sizing, private showroom appointments, and expedited global delivery.
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Each custom tailored piece is handcrafted in our flagship Milan atelier. Once your measurements are confirmed, allow 10-14 business days for meticulous construction and hand finishing.
All VIP orders are hand-packaged in our signature archival gift boxes, sealed with wax, and delivered via prioritized climate-controlled courier with signature confirmation.
Yes, our private suite appointments in New York, London, and Tokyo are available exclusively for our members. Select 'Book Appointment' to schedule a one-on-one session with our master stylist.
Each garment in our limited numbered capsule includes an encrypted NFC tag and a physical embossed Certificate of Authenticity signed by our design director.